With spam folders today sometimes e-mails do not  get through. If you e-mail us at support@worldviewweekend.com and you do not hear back from us then please call and leave your first and last name and e-mail address associated with your store or Situation Room account and your cell phone number, the problem you are having, and we will call you back. You this information on our voice mail that we check daily at 901-853-8792. Thank you.